FAQ’s

FAQ’s

Application Process & Move-In

What rent criteria do you have?

We accept the first applicant who meets our minimum requirements, which are:

• Combined gross monthly income of all applicants equal to or greater than 3 times the monthly rent (3:1 Income to rent ratio);

• 3 months of verifiable income;

• 24 months of verifiable, favorable rental history;

• Favorable credit history;

• No bankruptcy in the past 7 years;

• No evictions;

• Criminal records must not indicate applicant poses a current threat to self, the property or others;

• Must be able to pay required rent and deposit;

• Must present a valid government-issued photo ID.

Do you accept pets?

Some of our communities do accept pets. Please see the specific communities for details.

What amenities do you have?

Amenities vary from property to property. Please see the specific communities for details.

Do you allow smoking in your apartments?

All of our communities are non-smoking.

What are your lease terms?

All of our communities rental agreements are on a month to month basis.

Residency

Is there insurance coverage in the event of a fire, theft, natural causes, or flooding?

We require renter’s insurance with minimum limit liability coverage of 100/300. You can provide your own renter’s insurance policy or a Limited Liability Insurance Policy(LLIP) can be purchased through your online resident portal.

What are my payment options? Can I pay my rent online or with a credit or debit card?

Rent can be paid by personal check, cashier’s check, money order, e-check, or debit or credit card.


You can pay your rent online with an e-check (ACH payment) at no extra cost to you. Please provide your community manager with your email address and a link will be sent to you so you can set-up a resident portal


You can pay your rent by credit card, but there is a processing fee associated with the transaction. This fee is not paid to Gardner Management it is a fee in which is charged by the processing company to offset the fees that the credit card companies charge them for the transaction.


You can pay your rent by debit card but there is a $9.99 flat fee charged by the financial institution and not collected by Gardner Management.

What happens if I cannot pay my rent in full on the day it’s due?

Rent is due in full on the due date, and is late the following day. If the rent is not paid within 4 calendar days of the due date, an additional late charge of 5% of rent will be due. It is in your best interest to use whatever resources you can to pay your rent on time. If rent is not paid within 4 calendar days of the due date, you will be served with a 3-day Notice to Pay Rent or Quit. If you do not pay your rent or quit your apartment within the 3-day period, unfortunately, we will be forced to file a legal action against you.

What happens if the bank returns my rent check for insufficient funds?

The charge for the first non-sufficient funds check or ACH payment is $25.00 and $35.00 for each subsequent. If the replacement rent payment is made after the grace period you will also be subject to a late fee. If a 3-day notice to pay rent or quit is served, the replacement must be a cashier’s check or money order or an e-check paid online.

How Do I Request Maintenance For My Apartment?

Please complete a Maintenance Request by  entering a request through your online resident portal. Maintenance requests will be addressed in order they are received and performed in the order of urgency.

Move-Out

If I am in a month-to-month agreement, what do I do if I am going to move-out?

In order to terminate a month-to-month tenancy, you must give a minimum of 30 days written notice of the intent to vacate.

Once I move out, when will I receive my security deposit refund?

You will receive a full accounting of your security deposit disposition within 21 days of vacating your apartment. The security deposit is fully refundable; however, we are permitted to deduct the cost of any unpaid rent, cleaning and damages beyond normal wear and tear in the apartment.
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